# Redis Cloud

> Connect a Redis Cloud account key and user key to LevelFour.

Source: https://docs.levelfour.ai/connectors/redis


## Prerequisites

* A Redis Cloud account with the REST API enabled. An account Owner must turn this on: it is off by default.
* A user with the Viewer role, to create the user key.
* Cost report access may need a Redis support request. See [Troubleshooting](#troubleshooting).

## Connect

### Enable the API and create keys in Redis Cloud

As an account Owner, enable the REST API in **Access Management > API Keys**, and copy the account key.

Then create or pick a user with the Viewer role and generate a user key for it.

### Add them to LevelFour

Open **Connect Providers**, select **Redis Cloud**, and paste the account key and the user key. Click **Add Account API key**.

## Confirming it worked

The connection moves to **Connected**. Your first data appears within a day.

## Rotating or removing access

### Rotating the credential

Generate a new user key in Redis Cloud, paste it into **Connect Providers**, then delete the old key. Changing the account key requires a Redis support request.

### Removing access

Disconnect Redis Cloud under **Connect Providers**, then delete the user key from Redis Cloud's **Access Management**.

## Troubleshooting

| Symptom                                                         | What to do                                                                                                                                                     |
| --------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| The connection fails with a permission error on the cost report | Some accounts need a Redis support request to turn on cost report access, separately from the REST API itself. Contact Redis support and ask them to enable it |
| The API key fields are missing entirely                         | The REST API is off by default. An account Owner has to turn it on first, in Access Management                                                                 |
| Network cost looks late or missing for a Pro subscription       | Pro network costs can lag up to 72 hours and were not tracked before November 2025                                                                             |

## Next

* [Connect Providers](/connectors) lists every provider you can connect