Redis Cloud

Prerequisites

A Redis Cloud account with the REST API enabled. An account Owner must turn this on: it is off by default.
A user with the Viewer role, to create the user key.
Cost report access may need a Redis support request. See Troubleshooting.

Connect

Enable the API and create keys in Redis Cloud

As an account Owner, enable the REST API in Access Management > API Keys, and copy the account key.

Then create or pick a user with the Viewer role and generate a user key for it.

Add them to LevelFour

Open Connect Providers, select Redis Cloud, and paste the account key and the user key. Click Add Account API key.

Confirming it worked

The connection moves to Connected. Your first data appears within a day.

Rotating or removing access

Rotating the credential

Generate a new user key in Redis Cloud, paste it into Connect Providers, then delete the old key. Changing the account key requires a Redis support request.

Removing access

Disconnect Redis Cloud under Connect Providers, then delete the user key from Redis Cloud's Access Management.

Troubleshooting

Symptom	What to do
The connection fails with a permission error on the cost report	Some accounts need a Redis support request to turn on cost report access, separately from the REST API itself. Contact Redis support and ask them to enable it
The API key fields are missing entirely	The REST API is off by default. An account Owner has to turn it on first, in Access Management
Network cost looks late or missing for a Pro subscription	Pro network costs can lag up to 72 hours and were not tracked before November 2025

Connect Providers lists every provider you can connect